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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

juana cruz

May 22, 2023

5  out of  5 rating by juana cruz
"(Translated by Google) excellent attention 100% recommended (Original) Exelente atencion 100% recomendada"

jacqueline rios

May 9, 2023

5  out of  5 rating by jacqueline rios
"I had the best experience with the help of Isela Rapalo. I can’t thank her enough for helping me get the best rate and such an amazing experience. This is only my second car and insurance always was such a headache and struggle to get a good deal but Isela was amazing! She truly is experienced and so helpful I can’t thank her enough."

Bob Jados

April 28, 2023

1  out of  5 rating by Bob Jados
"Called this office on monday did not hear from them so called on thursday and was told that no one was assigned to our inquiry. Then they didn't seem to care and told us "whatever" when we said we should maybe try somewhere else. Not professional at all. After recieiving the reply my wife tried to call the manager, but she couldn't come to the phone. Found another place whose agent helped us right away."

Jalisa Clark

April 25, 2023

5  out of  5 rating by Jalisa Clark
"Romnee has amazing customer service she was very understanding i would love to speak to her anytime she help me get the help that i was looking for and more ☺️ its was nice speaking to her keep having great customer service"

Tyanna-Cheyenne James

April 21, 2023

5  out of  5 rating by Tyanna-Cheyenne James
"Romnee was absolutely amazing she talked me through everything and helped me with everything i truly appreciate her she’s an amazing worker"

Celeste Hunter

April 18, 2023

5  out of  5 rating by Celeste Hunter
"Their issuance is Amazing!Ive been with them for a couple of months.Their workers are very helpful and make sure your covered.Also will call back and make sure you got the help needed with whatever situation your facing."

Joe Balsamello

April 13, 2023

5  out of  5 rating by Joe Balsamello
"We have been customers of the Port Jervis State Farm office for 35+ years, and have worked directly with Kim Ward for our automobile and life insurance needs. Kim is an absolute pleasure to work with; her knowledge, professionalism and courtesy are always on the forefront while attending to customer needs, and quickly provides the specific service and information required, whether it be claim processing or additional policy requirements. Kim gets to know her customers as individuals, and as such, and is able to anticipate needs and potential impacts. I whole-heartedly recommend Kim as a point of contact for the Port Jervis State Farm office."


April 12, 2023

5  out of  5 rating by Stephanie
"I just want to come on here and say how great Kim W. is. I have had State Farm for many years and I’ll never switch as long as Kim is still working. She’s absolutely amazing. Thank you for the best insurance company around!"

Sharon Brooks

April 12, 2023

5  out of  5 rating by Sharon Brooks
"Isela from the office is very knowledgeable at her profession, kind, and helpful. Thank you!"

Tommy Hefferon

April 11, 2023

5  out of  5 rating by Tommy Hefferon
"Spoke with Isela Rapalo today regarding lower insurance rates from my current carrier GEICO. She was a pleasure to work with, cut my rates almost in half and switched me without and problems. So glad I spoke to her today."

Karen Gurney

March 29, 2023

5  out of  5 rating by Karen Gurney
"I was introduced to insurance agent Lisa Davis through a friend. She is fast, professional, and super detailed! She even provided an incredibly competitive quote by informing me right away of what discounts I was eligible for and what I needed to do to keep the discounts per month. I was paying $2600/yr with Progressive before (and approx $1700/year with AAA for most of my driving years), but she helped me shave it down to approx. $1300/yr for auto insurance, which is INSANE. I wish I had switched car insurances years ago!!!! Thank you so much!!!"

micah bo

March 28, 2023

5  out of  5 rating by micah bo
"Lisa Davis is one of the most kind, hardworking, and patient employers I know. If you are just getting started with insurance or need help switching over to STATEFARM , ask for Lisa Davis. She will take very good care of you and patiently help you get your money’s worth."

Tony Rosario

March 27, 2023

5  out of  5 rating by Tony Rosario
"After several years with my insurance company I received a call from Lisa from State Farm she said she can get me a better rate for my policy and she was right with the same amount of money I was paying for my car insurance now I'm paying for three policies: renters, life and car, she did a great job."

Lerny Casillas

March 26, 2023

5  out of  5 rating by Lerny Casillas
"Lisa's attention and service is professional. Being able to speak two languages ​​is an advantage (English & Spanish). She is detailed when evaluating and explaining. Always goes the extra mile"

dan mirro

March 24, 2023

5  out of  5 rating by dan mirro
"Lisa Davis did a fantastic job for us saving us lots of money, time and trouble. Would give her 5 stars any day of the week!"

Steven Balugahale

March 24, 2023

5  out of  5 rating by Steven Balugahale
"My name is Steven balugahale I was looking for insurance the best price I got State Farm. I got one agent was very nice. Her name is.IseLa Rapalo she tried her best to get me the best price I recommend anybody who wants Insurance to ask for her"

Melissa Ariella

March 22, 2023

2  out of  5 rating by Melissa Ariella
"I never leave reviews, but I felt like I needed to today. I spoke to a representative named Jackie on the phone at this location, she was very snappy at the start of the phone call. Not to mention, she was eating while talking to me on the phone. I did not appreciate the way she spoke to me and she was not giving me a proper explanation on my almost $30 increase in my policy. This happens a lot with State Farm. Very disappointed & the safe and drive app needs work."

Kwamae Anderson

March 15, 2023

5  out of  5 rating by Kwamae Anderson
"Romnee has been wonderful and it's nice to have someone check up on me from time time"

Vanessa Joye

February 20, 2023

5  out of  5 rating by Vanessa Joye
"I would like to thank Ms. Romnee for helping me out today. Dhe was kind, considerate, and a professional. She knew exactly what to do and helped me to acquire auto insurance. I would recommend State Farms in Middletown for anyone who's looking for insurance."

Michael Abato

February 17, 2023

5  out of  5 rating by Michael Abato
"Awesome customer service ! Ramiza went above and beyond to help with everything ! She got me a fantastic rate for both auto and home that was well below any other quote I had received elsewhere I would highly recommend using them !!"

Lucy Quintero

February 9, 2023

5  out of  5 rating by Lucy Quintero
"This is the best place to go to for car and home insurance. Anthony explained to me the rates, the coverage and also emailed me the information, through this information I was able to compare with other insurance carriers and my old insurance. The payments were almost half of what I was paying before with other insurance. Anthony gave me an appointment in the office and we went through the details of the coverage for my home and car. Anthony is very knowledgeable and answered all my questions, I couldn’t ask for better. I would give it six stars if I could."

Christina Gilmore

January 23, 2023

5  out of  5 rating by Christina Gilmore
"Romnee Was A GREAT HELP 🥰She Helped me Understand and Got me all the Great Deals So Far No Complaints 💯Great Decision Like a Good Neighbor STATEFARM is Here😀"

Trendyfashion Michael

January 12, 2023

5  out of  5 rating by Trendyfashion Michael
"Representative was very friendly and made sure I got the best coverage"

Tyler Bailey

January 9, 2023

5  out of  5 rating by Tyler Bailey
"Polite and very helpful!"

Malee Sebag

January 5, 2023

2  out of  5 rating by Malee Sebag
"Two Stars only because Statefarm as a whole is a good insurance company. The James Demmer Agent office, not so much. 1 star, unfortunately. After being moved to this office due to Dean Gleeson's closing 2yrs ago (which for 25+yrs was 5-stars!), I figured I'd give them a shot since I didn't feel like shopping around and switching on my own. The several times I've had to deal directly with them, I found it to be unhelpful and a waste of time. The first time was a call trying to sell me more policies. (Fine, it's a business.) Two emails exchange one year apart (with Anthony, then with Jackie). Anthony emailed the "answer" to my policy question with sending me a copy of the policy! And Jackie took days to reply, only after I asked if she could follow up with me. And my final experience was around Thanksgiving weekend. I called on a Friday to ask about some rate change/charge, who knows, that's why I called. I didn't get the man's name, but he did say he deals mainly with sales and can't really answer specific policy questions like that, and he was just doing me a favor as best as he could since no one else was in the office given the holiday weekend. Really?? Well, that was plenty enough experience for me to switch. And to clarify, none of my questions were out of line to what I've asked and received an immediate answer to (like in the same call immediate) in the previous 25yrs at Gleeson's. I'm flabbergasted at all the positive reviews, as I'm wondering if these people have the right office. I switched to Statefarm in New Paltz last week, Jim Demaio's. Courtney was so helpful in guiding me on the ways to switch last week (during a major holiday week!) And today I received a welcome vmail from Jim directly, saying thank you for your business....and the best part, to "please call anytime so we can help with any questions you have." Looking forward to adding more policies, and for my 4 children as they age up."